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Privacy Policy

Impact Housing Group ("us", "we", or "our") operates the www.impacthousinggroup.info website (the "Service"). This Privacy Policy describes how we collect, use, and protect your personal information when you use our website or our home repair, replacement, and improvement services.

 

1. Information We Collect

 

We collect several types of information to provide and improve our services:

 

 
• Personal Information: Such as your name, email address, phone number, address, and service preferences — typically collected when you contact us, request a quote, or schedule a service.
 
• Usage Data: Information on how you access and use our website, including your IP address, browser type, pages visited, time and date of visit, and time spent on pages.
 
• Cookies and Tracking Technologies: We use cookies and similar tracking tools to monitor website activity, remember user preferences, and enhance your experience.
 

 

2. How We Use Your Information

 

We use the collected information for the following purposes:

 

 
• To provide, operate, and maintain our services.
 
• To schedule and manage appointments, installations, or repairs.
 
• To communicate with you — including responding to inquiries or sending updates.
 
• To send service confirmations, promotional offers, or updates (you can opt out anytime).
 
• To improve our website performance, offerings, and customer experience.
 
• To comply with legal obligations and prevent fraud or misuse of our services.
 

 

3. Data Retention

 

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy — such as providing requested services, complying with legal obligations, resolving disputes, or enforcing agreements.

 

4. Disclosure of Data

 

We may share your information only in limited situations, such as:

 

 
• With trusted third-party contractors or service providers who assist in delivering our home services (under confidentiality agreements).
 
• When required by law or to respond to valid legal requests by public authorities.
 
• To protect our legal rights, prevent fraud, or ensure user safety.
 

 

5. Data Security

 

We take your privacy seriously. We implement appropriate security measures — including encryption, access control, and secure data storage — to protect your personal information from unauthorized access or disclosure.

 

6. Your Privacy Rights

 

You have the right to:

 

 
• Access, update, or delete your personal data by contacting us.
 
• Withdraw consent for marketing communications at any time.
 
• Request a copy of the information we hold about you.
 

 

To exercise any of these rights, please contact us using the information below.

 

7. Links to Other Websites

 

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies before providing personal data.

 

8. Children’s Privacy

 

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us their data, please contact us so we can remove it.

 

9. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after such changes indicates your acceptance of the revised policy.

 

10. Contact Us

 

If you have any questions about this Privacy Policy, please contact us at:

 

  Impact Housing Group
  Email: support@impacthousinggroup.info
   

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Terms & Conditions

Welcome to Impact Housing Group (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website and services (collectively, the “Service”). By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Service.

 

1. Use of the Service

 

Our website provides information and booking options for home repair, replacement, and maintenance services. You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the website in any way that may damage, disable, or impair our systems or interfere with another user’s experience.

 

2. Service Appointments and Payments

 

 
• All bookings are subject to availability and confirmation.
 
• Service fees, pricing, and estimated charges will be displayed during the booking process.
 
• Payment terms and methods will be communicated clearly before the booking is finalized.
 
• We reserve the right to cancel or reschedule appointments due to unforeseen circumstances.
 

 

3. Cancellations and Refunds

 

If you wish to cancel or reschedule a service, please notify us at least 24 hours before the scheduled time. Refunds (if applicable) will be processed according to our refund policy. Late cancellations or no-shows may be subject to a fee.

 

4. User Responsibilities

 

 
• You agree to provide accurate and complete information when booking a service.
 
• You must ensure that our service professionals have safe and appropriate access to your premises.
 
• You are responsible for safeguarding your login credentials and account information.
 

 

5. Service Quality and Liability

 

While we strive to ensure high-quality service, we do not guarantee that all issues will be resolved or that all services will meet your specific expectations. Our liability is limited to the value of the service provided. We are not responsible for indirect, incidental, or consequential damages resulting from service use or delays.

 

6. Third-Party Services

 

We may work with third-party contractors or service providers. We are not liable for any damage, loss, or injury caused by third-party actions, omissions, or negligence. All third-party service terms will apply where relevant.

 

7. Intellectual Property

 

All website content, including text, images, logos, and designs, is owned by or licensed to Impact Housing Group. You may not reproduce, distribute, or modify any content without prior written permission.

 

8. Privacy Policy

 

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

 

9. Limitation of Liability

 

We will not be liable for any loss, damage, or injury arising from your use of our services or website. This includes, without limitation, damages due to data loss, service interruption, or unauthorized access to your account.

 

10. Modifications

 

We reserve the right to update or modify these Terms at any time without prior notice. The updated version will be posted on this page with the revised date. Your continued use of the website constitutes acceptance of the revised Terms.

 

11. Governing Law

 

These Terms are governed by and construed in accordance with the laws of United States. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in United States.

 

12. Contact Us

 

If you have any questions about these Terms, please contact us at:

 

Email: support@impacthousinggroup.info